1. How do I return?
If you need to return an item within 30 days of receiving your delivery, here's a simple step-by-step guide to assist you:
Contact Our Customer Service: Start by reaching out to our customer service team via email at firstname.lastname@example.org. Please include your order ID and provide us with a brief explanation of why you wish to return the item.
Prepare the Return: Place the clothing items you'd like to return in their original packaging, ensuring they are in unused and undamaged condition. Then, securely seal the parcel.
Send It Back: Take your securely packed parcel to your local post office and send it to us.
Processing Your Return: Once we receive your returned package, we will promptly process your request for an exchange or issue a refund, following our return conditions.
2. Return Conditions
To ensure a smooth return process, please take note of the following conditions:
Items must be returned in their original, unused condition and with the original packaging. We are unable to accept items that have been worn, damaged, washed, or altered in any way.
Clearance items are non-returnable, non-refundable, and cannot be exchanged.
3. Method of Refund
Refunds will be issued to your original payment method. Please be aware that the refunding process typically takes between 3 to 5 business days to complete.
4. Defective ProductIf you encounter any quality issues with your product, please contact our customer care team within 5 business days of receiving your order. We are here to assist you with the return and refund process promptly.
5. Duties and Taxes
Please note that we are unable to refund any taxes or duties charged by customs or border offices.
6. Shipping CostsCustomers are responsible for covering the shipping costs associated with returning items.
If you have any further questions or concerns, please do not hesitate to contact us at email@example.com. We are here to provide you with the best possible shopping experience and are always happy to assist you.
Thank you for choosing WhisperMint, where your satisfaction is our priority.