Frequently Asked Questions
Orders & Shipping
Once your order is shipped, you will receive an email with tracking information, also you can log in to your account to check order status and tracking information
Total shipping time= Processing time+delivery time
Usually your orders will be processed within 2-3 days
For orders shipped by Economy method, the estimated delivery time is 8-12 business days
For orders shipped by Express, the estimated delivery time is 3-7 business days
For pre-order and restock products, please note that the processing time will be extended to be 6-9 days. We are dedicated to promptly shipping out your order, while ensuring meticulous craftsmanship and thorough quality inspections are not compromised during this time.
Products & Manufacturing
Whisper Mint strives to facilitates connections between customers and manufacturers worldwide. As a brand born in United States, we own an international team. Our factories are located in Guangzhou and Shanghai, China.
Your orders are shipped directly from our manufacturer's location, following the F2C (Factory to Consumers) model. By eliminating the involvement of middlemen, we are able to offer our customers high-quality products at competitive prices. Additionally, this model helps us reduce carbon footprint, contributing to a more sustainable approach.
As a sustainable brand, we are committed to ensuring transparency in every step of our processes for our valued consumers. To achieve this, we have established a YouTube channel as a platform to showcase the transparency of our operations. Click to Take a view